Refund Policy & Return Policy

At Artlane by Nilanjana, we are committed to your satisfaction.

We understand that there may be times when you need to return or exchange an item. We are here to make the process as easy as possible for you.

Refund Policy

If you are not satisfied with your purchase, you may request a refund within 30 days of purchase. Please note that the following conditions apply:

  • The item must be in its original condition, with all tags and packaging intact.
  • The item must not be used or damaged.
  • You must have a receipt or proof of purchase.

Return Policy

If you need to return an item, you can do so by following these steps:

  1. Contact us at [email protected] or call us at [phone number] to request a return authorization number.
  2. Package the item securely in its original packaging.
  3. Ship the item to us at the address provided on your return authorization.

Please note that you are responsible for the return shipping costs.

Exceptions to Refund and Return Policy

There are a few exceptions to our refund and return policy, including:

  • Custom-made or personalized items
  • Items that have been used or damaged
  • Items that are not in their original condition
  • Items that are missing tags or packaging

Exchanges

We are happy to exchange items within 30 days of purchase. Please note that the following conditions apply:

  • The item must be in its original condition, with all tags and packaging intact.
  • The item must not be used or damaged.
  • You must have a receipt or proof of purchase.

Exchange Process

To exchange an item, please follow these steps:

  1. Contact us at [email protected] or call us at [phone number] to request an exchange authorization number.
  2. Package the item securely in its original packaging.
  3. Ship the item to us at the address provided on your exchange authorization.

Please note that you are responsible for the return shipping costs.

Our Commitment to You

We are committed to providing our customers with the best possible service. If you have any questions or concerns about our refund and return policy, please do not hesitate to contact us.